Return & Refund Policy

Sachin And Brothers

Last Updated: May 2026

At Sachin And Brothers, we strive to provide premium-quality hair extensions, wigs, hair toppers, salon tools, and beauty products to our customers. Due to the personal-use and hygiene-sensitive nature of our products, we request customers to carefully read our Return & Refund Policy before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• You received a damaged product

• You received an incorrect product

• The product has a manufacturing defect

• The item delivered is missing from the order

To be eligible for a return:

• The request must be raised within 48 hours of delivery

• The product must be unused, unwashed, and in original packaging

• Original tags, accessories, and packaging must be intact

2. Non-Returnable Products

For hygiene and safety reasons, the following products are not eligible for return or exchange once opened or used:

• Human Hair Extensions

• Hair Toppers

• Wigs

• Eyelash Extensions

• Adhesives & Glues

• Hair Accessories

• Customized or Made-to-Order Products

• Clearance / Sale Items

Products showing signs of usage, styling, washing, cutting, coloring, or damage caused by customers will not be accepted.

3. Return Request Process

To initiate a return request:

1. Contact our support team within 48 hours of delivery

2. Share:

   • Order ID

   • Product images/videos

   • Unboxing video (mandatory for damage claims)

   • Description of the issue

After verification, our team will review and approve eligible requests.

4. Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method

• Refund processing may take 5–10 business days depending on payment provider timelines

If refund is approved:

• Shipping charges may not be refundable

• COD handling charges are non-refundable

5. Exchange Policy

Eligible products may be exchanged for:

• Incorrect size

• Wrong product received

• Damaged product

Exchange requests are subject to product availability.

6. Cancellation Policy

Orders may be cancelled only before dispatch.

Once the order has been shipped:

• Cancellation requests cannot be accepted

For cancellation assistance, contact our support team immediately after placing the order.

7. Damaged or Missing Products

If your order arrives damaged or incomplete:

• Record an unboxing video while opening the package

• Share proof within 48 hours of delivery

Claims without valid proof may not be approved.

8. Color & Texture Disclaimer

Please note:

• Product colors may vary slightly due to screen settings and lighting

• Hair texture may naturally differ slightly from images

These variations are not considered defects.

9. Return Shipping

Depending on the case:

• Return shipping may be arranged by us
  OR

• Customers may be required to ship the item back

Shipping responsibility will be communicated during return approval.

10. Fraud Prevention

Sachin And Brothers reserves the right to reject:

• Fraudulent claims

• Repeated misuse of return policy

• Requests without proper proof

Any suspicious activity may lead to account restrictions.

11. Contact Information

For any return, refund, or exchange assistance, please contact:

Sachin And Brothers

📍 Shop no. 5806, Main Road, Sadar Bazar, Matke Wali Gali, Sadar Bazaar, Delhi – 110006
📞 Customer Support: +91 84471 37610
📧 Email: hello@sachinandbrothers.in
🌐 Website: www.sachinandbrothers.in

💎 OPTIONAL FOOTER NOTE

Customer satisfaction is important to us. We are committed to resolving genuine concerns with professionalism and transparency.